Terms & Conditions

About these terms

These terms cover every payment made to Wiz Global LLC, trading as English Wizards (“we”, “us”). Please read them before you pay. By paying, you accept them.

They are the whole agreement between you and us about payments, cancellations and refunds. They replace anything said earlier in calls, messages or proposals. A change only counts if we confirm it in writing.

Where a product has its own rules in “Rules for specific products“, those rules apply to that product. Anything they don’t cover follows the general rules on this page.

Pricing

• Currency. Prices are in US dollars (USD) unless the product page shows another currency.
• Member prices. Prices shown in PLN are member prices, available to anyone with an English Wizards platform account.
• The price you pay. The price shown at checkout is final for that order. Prices for future orders can change at any time.
• Discounts and promotions. Promotions run for a limited time and can’t be combined unless the offer says so. A bundle discount (for example 10% or 15% off a bundle) applies only while the whole bundle stays in place. If you cancel or downgrade part of it, you lose the discount, and the services you keep are charged at their standalone price.
• Referral credits and discount codes have no cash value and are never refunded.
• What is included. A package includes only what its product page lists. Official fees, travel, rent, deposits to landlords and textbooks are not included unless the page says so.

Paying us

We accept:

• credit and debit cards
• Klarna (US customers)
• WISE
• bank transfer
• cryptocurrency

Pay only to the accounts shown on our official website. Payments to any other account are not valid.

• Card payments are processed by Stripe Payments Europe, Ltd, under Stripe’s own payment terms.
• For Klarna, bank transfer and cryptocurrency, use only the payment details we send you.
• For cryptocurrency, the exchange rate is fixed when we confirm receipt. Any refund is paid in ordinary currency at that value, not in cryptocurrency.
• You pay any currency-exchange or bank-transfer fees.
• Payment processing and currency conversion cost us 1.5%–3% of every payment. This amount is always deducted from any refund.

No service starts until your payment, or the first payment of an approved payment plan, has arrived.

We accept only suitable candidates for our programmes. If we decide a programme isn’t suitable for you, we cancel it and refund you under “How refunds work“.

Payment plans

• Who can use one. Payment plans are available when your order includes at least one core package (see “Core packages and add-ons“). Any add-ons in the same order can go on the plan too.
• Minimum. The plan must total at least $600, not counting the surcharge.
• Deposit. Every plan starts with a non-refundable $500 deposit, which counts toward your total.
• Surcharge. The balance after the deposit carries a one-time surcharge:

• Automatic payments. By choosing a plan, you allow us or our payment processor to take each payment automatically until the full balance, including the surcharge, is paid.
• Deadline. All payments must be completed before your programme starts, unless we agree otherwise in writing.
• If you cancel. Plan payments are non-refundable as payments. If you cancel, everything you’ve paid above the $500 deposit is treated under the general rules in “How refunds work“.

Core packages and add-ons

A core package is a product made up of several services that together form the package we deliver. A single service is not a core package, even if it is expensive.

Core packages:

• Study in Poland: 12-month and 18-month Polish Language Course, Student Pathway – Inside Europe, Student Pathway – Visa Required
• Teach in Poland: Direct B2B; B2B via Incubator Pathway (Type-D and TRC)
• Freelance / Digital Nomad: Sole Trader TRC Readiness Package, Incubator Local Package, Limited Liability Company, Incubator Immigration Package (Type-D and TRC)
• US Fast Track: TRC Readiness Package (standard and Teaching), Type-D Readiness Package (standard and Teaching)
• Premium Residence Support: Employee/Incubator/Study, Limited Liability Company, Sole Trader, Faith-based/Missionary, Family Member
• Arrival Essentials and Full Arrival Package (all group sizes); Orientation Week (General and Corporate)
• Citizenship by Descent: Tiers 1, 2 and 3
• Teach Abroad programmes (all countries)

Everything else is a single service or an add-on.

How refunds work

Who can get a refund. You can get a refund when:

• we cancel a service and can’t offer a suitable alternative;
• we decide a programme isn’t suitable for you;
• we fail to deliver something we promised in writing; or
• a rule on this page says you can.

You can’t get a refund for:

• changing your mind after a service has been delivered;
• choosing the wrong product;
• not reading the published product information; or
• delays caused by you not responding.

How to ask. Every cancellation or refund request must be in writing, sent to [email protected].

Deadline. Ask within 30 calendar days of paying, or before the service starts, whichever comes first. After that, the right to a refund ends.

This deadline does not apply to refunds triggered by a later event: a visa refusal, not being placed (summer camp), the job guarantee, or the Polish course cancellation scale. Those follow their own rules below.

What we deduct. If a refund is approved, we deduct:

1. payment processing and currency-conversion costs (see “Paying us“);
2. the value of anything already delivered (see “When a service counts as delivered“); and
3. time spent on your case: $250 for each stage of work. A stage is a video or audio call, an internal follow-up, or 10 or more emails.

The $250 per stage is a fair advance estimate of our costs, not a penalty. If the deductions add up to more than you paid, there is no refund.

Partial refunds. If a service has started but isn’t finished, we refund only the part not yet delivered, after the deductions above. If you cancel everything except a deposit or a single non-refundable item, that counts as cancelling everything.

How and when you’re paid. Approved refunds go back to your original payment method within 45 calendar days of approval. The Polish language courses have their own timeline (see their rules). If a delay is caused by missing information from you, the 45 days start once we have everything we need.

Credit instead of cash. We may offer to turn a duplicate or mistaken payment into credit for future services. Credit never expires. Accepting credit settles the matter, and no cash refund is due afterwards.

When a service counts as delivered

“Delivered” means different things for different services. Once a service is delivered, it is not refundable.

A service also counts as delivered when the result depends on a government office or another organisation and that step is out of our hands.

Visa or residence permit refused, or granted

We never guarantee a visa, residence permit or citizenship decision. A refusal is not, by itself, a reason for a refund, except where the table below says so.

If your visa or permit is refused:

Send us the refusal decision as soon as you receive it.

If your visa or permit is granted on the basis of the Polish Language Course: no refund is possible, and the full course fee is due.

Rules for specific products

Polish Language Courses (12 and 18 months)

The course fee means the course price minus the $250 emergency medical insurance:

• 12-month course: $2,200 − $250 = $1,950 course fee
• 18-month course: $2,495 − $250 = $2,245 course fee

The 100 PLN registration fee is included in both prices and is never refunded.

If you cancel:

• Insurance. It is non-refundable once the policy is active. If it isn’t active yet, the $250 is refunded with the rest.
• Cancelling after the start. Notice runs until the end of the next full calendar month, plus 1 day. Classes in the notice period count as held. “Classes held” means the classes on the schedule up to that date, checked against the attendance list.
• Cap. What we keep never exceeds the price you paid.
• Promotions. Courses bought at a promotional price are non-refundable.
• How and when you’re paid. Cancel in writing to [email protected]. Refunds are paid within 91 days, by bank transfer only.

Changes:

• Transferring your course to another person costs 500 PLN, and needs our approval.
• Any other change, such as a new start date, costs 350 PLN, and depends on places being available.

Classes and attendance:

• Cancelling one class. Cancel at least 48 hours before it starts, with the agreement of your group. A class cancelled later, or not cancelled, counts as held.
• Make-up classes. If a class is cancelled, we offer new dates. If you accept none of them, the class counts as held.
• Attendance. If your attendance falls below 70% and you have more than six unjustified absences in a row, you are removed from the course. There is no refund or compensation.
• Unpaid instalments. If a payment is more than 15 days late, you can be removed from the course. To rejoin, you pay what is overdue plus a 400 PLN fee.
• Textbooks are not included in the course price.

Student Pathway, Admissions Support and Type-D Visa Lease

• Admissions Support follows the general rules.
• Student Pathway – Inside Europe ($1,295) follows the general rules. NFZ setup and TRC application management are delivered after you arrive in Poland.
• Student Pathway – Visa Required ($1,995). One-to-one visa interview coaching, the visa submission on a live call, and appeal support ($295) are non-refundable. The emergency medical insurance is non-refundable once the policy is active. If your visa is refused, the NFZ setup and TRC application management have not started, and $1,000 is refunded. The rest follows the general rules.
• Type-D Visa Lease ($295) is non-refundable.

Teach in Poland: Job Assist and Job Guarantee

This includes the US Fast Track teaching add-ons.

• Delivered. Job Assist and Job Guarantee are delivered when you receive at least one full-time offer from a school. If you turn down an offer that meets our minimum standards, the service still counts as delivered.
• Hiring windows. Schools hire in two windows each year: August to October, and January to March.
• Money-back guarantee. If you don’t receive a full-time offer by the end of the hiring window you joined, we refund 50% of the Job Assist fee, or 100% of the Job Guarantee fee.
• What it covers. The refund covers only the Job Assist or Job Guarantee fee itself, never the rest of a bundle.
• To qualify, you must:
  • complete onboarding;
  • provide the documents we ask for;
  • respond to interview requests; and
  • be ready to start within the agreed window.
• Hiring decisions. Schools make their own hiring decisions, and interviews are always required.

Teach Abroad programmes

• After login. Once you receive login details for the onboarding platform of your chosen country, no refund is possible.
• Before login, we refund what you paid minus:
  • 12.5%;
  • any consultation calls you used; and
  • payment processing costs (1.5%–3%).

Summer Camp Counselor USA

You can pay in full or in three stages:

• Stage 1 books your interview.
• Stage 2 is due after a successful interview.
• Stage 3 is due once a camp hires you.

Refunds:

• If you’re not placed with a camp, everything except Stage 1 is refunded.
• If your visa is refused, the full fee is non-refundable.
• Payment processing costs are deducted from any refund.

Youth Leadership Mission Trips

Payment:

• A 50% deposit reserves your dates.
• The rest is due 1 month before arrival.

If you cancel:

If you cancel, we don’t issue Sending Organization Support.

TEFL Certification

• After access. Once your course access has been granted, no refund is possible.
• Before access, we refund what you paid minus payment processing costs.

Emergency medical insurance

• Once issued, a policy is not refundable, in any circumstances. This includes add-ons and the Express turn-around fee. Check your dates and details carefully before we activate it.
• Before issue, we refund what you paid minus payment processing costs.

Monthly subscriptions (private healthcare, Multisport, accounting)

• Payment. Subscriptions are paid one month in advance, on the 1st day of each month.
• Cancelling. To cancel, tell us in writing by the 25th of the current month. This stops the next payment on the 1st.
• Failed payments. If a payment fails and isn’t fixed by the 25th of that month, the service is cancelled immediately, without further notice.
• Late payments. They may carry interest of 1.5% per month (18% a year), or the legal maximum if that is lower.
• Refunds. Monthly payments are non-refundable.
• Incubator accounting paid for the year. If the incubator year is cancelled, you get back 7.5 times the monthly accounting fee for your level. No other annual prepayment is refunded.

Memberships and Ellie message packs

• Trials. Each membership’s sign-up page shows its own terms, including any free trial.
• No trial. If a membership has no trial, it is non-refundable once access has been granted.
• Automatic renewals. After a renewal, you have 72 hours to ask for a refund of that renewal.
• Ellie message packs are non-refundable.

Consultations, group Q&A and psychotherapy

• Consultations.
  • Cancel at least 4 business hours before the booked time (Monday to Friday, 9:00–17:00 Warsaw time) for a full refund, minus payment processing costs.
  • A later cancellation or a no-show costs $50, or the PLN equivalent.
• Monthly group Q&A. The same rules apply, except that a late cancellation or no-show loses the full amount paid.
• Psychotherapy.
  • Cancel a session by the day before.
  • A later cancellation or a no-show loses the full fee for that session.
  • This applies to each session in a multi-session package.

Event tickets

• More than 1 week before the event: you can cancel for a full refund, minus payment processing costs.
• Within 1 week of the event: you can’t cancel, but you can transfer your ticket to someone else. Tell us the new name.

Accommodation bookings

These are the hostel, private room, full apartment and custom booking packages.

• Cancel at least 48 hours before check-in for a refund, minus payment processing costs.
• After that, no refund is possible.

Airport pickup and in-person support

Airport pickup:

• Cancelling. It’s free up to 24 hours before pickup: we refund what you paid minus payment processing costs. Within 24 hours of pickup, no refund is possible.
• Delays. We track your flight, and the driver waits 45 minutes after your actual landing time. For pickups that aren’t at an airport, the driver waits 15 minutes.
• No-shows. If you don’t show up within the waiting time, the ride is cancelled and the fee is not refunded.

In-person support:

• Cancel by the day before for a refund, minus payment processing costs.
• A no-show loses the entire fee.

Legal services, documents and citizenship by descent

• Payment. These are paid in full upfront. There are no payment stages.
• Price. It covers the work, not the result. The result depends on records and on decisions outside our control. For example, an archive search that finds no record still counts as delivered.
• Refunds are possible only before the work starts, under the general rules.

All other services

Every other service follows the general rules in “How refunds work” and “When a service counts as delivered“. This includes:

• residence support;
• business setup and closure;
• arrival packages and orientation;
• healthcare registration;
• accommodation finding;
• bank account and PESEL support; and
• driving licence and car registration.

Official fees

Official fees we have already paid for your case are non-refundable. These include:

• government and consular fees;
• sworn translations; and
• courier costs.

Communication and abandoned services

• Replies. Please reply to our official messages within 72 hours.
• Abandonment. If you don’t respond to two follow-ups within 14 days in a row, we treat the service as abandoned. An abandoned service is treated as delivered and closed, and everything you’ve paid is earned by us.
• Emergencies. We may reopen your refund rights after a documented medical, legal or other verified emergency.

Arrival and orientation

• Orientation. Where a package includes an orientation date, you must be physically in Poland on that date.
• Travel. Confirm your travel at least one month before.
• Changes. Changing the date needs our approval and may cost extra.

Dismissal

We can end a service without a refund if you:

• behave unprofessionally or inappropriately;
• damage the reputation of English Wizards; or
• break the law, a contract or these terms.

Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, for example:

• natural disasters;
• pandemics;
• war;
• government restrictions; or
• network failures.

In those cases, we may reschedule or change the service, or convert it to credit.

Data protection

We process payment and customer data under the EU GDPR and our Privacy Policy.

Law and disputes

• Governing law. All payments to Wiz Global LLC are governed by the laws of Wyoming, USA. Any dispute is decided only by the state or federal courts of Wyoming.
• Legal costs. In any dispute, the party that wins can recover its reasonable legal fees and costs.
• Invalid clauses. If any part of these terms is found invalid, the rest still applies.
• Language. The English version prevails over any translation.
• Fraud. We reject suspected fraudulent payments and report them to the relevant authorities.

Definitions

• Core package: a product made up of several services that together form the package we deliver (see “Core packages and add-ons“).
• Add-on: any single service bought alongside a core package.
• Deposit: the non-refundable $500 first payment of a payment plan. Packages paid in full have no separate deposit.
• Course fee (Polish Language Courses): the course price minus the $250 emergency medical insurance.
• Delivered: see “When a service counts as delivered“.
• Time spent: $250 for each stage of work (a call, an internal follow-up, or 10 or more emails).
• Abandonment: no response to two follow-ups within 14 days in a row.
• Hiring windows: August to October, and January to March.