Terms & Conditions

• English Wizards accepts payments via credit card, debit card, PayPal, bank transfer, and cryptocurrency.

• Credit and debit card payments are processed through Stripe Payments Europe, LTD., requiring agreement to Stripe’s payment terms. PayPal, bank transfer, and cryptocurrency payments must be made to accounts listed on our payments page. Payments to unlisted accounts will not be accepted.

• All programs, products, and services are priced in Euro (EUR), unless otherwise noted. Payments are also accepted in USD, GBP, and PLN to respective accounts listed on our payments page.
• Bank transfer payments in other currencies or PayPal payments in non-EUR or non-PLN currencies incur currency exchange fees, to be covered by the payer.

• All received payments may include Stripe fees (1.5%–3%) and currency conversion costs. Full or partial refunds will have these fees deducted.
• Discounts from bundling services or upgrading to a payment plan are forfeited upon downgrading.

• All payment data is processed in line with EU GDPR. Payment to English Wizards constitutes consent to data collection per our privacy policy.

• Payments to English Wizards (Wiz Global LLC) fall under US, Polish, and European Union law. Suspected fraudulent payments will be rejected and reported to authorities.

• Program fees and included services are listed on each program’s page. Any costs not specified are not covered in program fees.

**Registration Requirements:** 

• Program registration is open to suitable candidates only. English Wizards reserves the right to cancel and refund fees if the candidate is deemed unsuitable.
• Program fees can be paid in full or split into installments, with a non-refundable deposit of €500 due at registration and €95 the following month. Up to three-month installment plans incur a 5% fee; plans over four months incur a 10% fee.
• Placement Package requires full payment before job placement at an English Wizards partner school and is deemed fulfilled when the customer receives at least 1 offer from a school.
• No arrival support services or other services will be delivered without payment. 

• Program fees are non-refundable, including deposits and installments, with exceptions only if:
• The program is canceled, and no suitable alternative is available.
• The participant is deemed unsuitable for the program, or services cannot be delivered as promised.
• Placement Package job placement guarantee is not delivered within the time period specified. In such cases, the placement program component will be refunded.
• Refund requests must be submitted in writing and, if approved, are processed via the original payment method. Deductions will be made based on invested team resources. To keep our industry fair, we take into account the total time spent with a customer, the total emails sent & received, etc.  This is how we respect the time of people that give themselves to immigration & relocation education.
• Refunds are not granted for changes of mind.

• Physical presence in Poland is required for the scheduled program date. Orientation dates are available on our website, and travel arrangements must be confirmed at least one month prior. There are many things that go into our orientation week, from seats on buses to tickets and countless human hours in planning.
• Attendance at orientation is encouraged but not mandatory.
• For the Freelance Program, arrival is expected within one month of the selected start date. Failure to arrive on time is considered withdrawal from the program, with no refund eligibility.
• Program date modifications may incur additional fees and are subject to approval.

• Participants may be dismissed, without refund, for unprofessional or inappropriate behavior, damaging the reputation of English Wizards, or violating terms, contracts, or laws.

• Services available on our support services page are charged separately from program fees. Services are provided through trusted suppliers and listed in downloadable documentation.

• Airport Pickup service requires flight information or a start date/time/location. Confirmation of service fulfillment is emailed within five business days after payment and flight information is provided. Failure to show up or provide adequate notice for changes will result in the service being deemed as used. We do not provide insurance against other forms of transport and delays.
• Accommodation and medical insurance packages require arrival details at least 7 days before the requested start date, but 2 weeks is ideal if all problems are to be avoided.
• Medical Insurance Packages are valid for 12 months. Accommodation Packages are valid for 14 nights from arrival, unless customized.

• Refunds for support services are available only before fulfillment. Approved refunds will be processed via the original payment method and may incur deductions for transaction & currency conversion fees charged.
• Support services can be upgraded or downgraded before fulfillment. Refunds or additional charges apply based on the chosen adjustment.
• Non-compliance with refund procedures will result in immediate rejection of the request.

• English Wizards is not liable for visa or permit rejection. Government fees for visas and permits are not included in support service fees.

• Private medical insurance and accounting services can be paid monthly, due by the 15th of each month for the following month’s service. Non-payment can lead to service cancellation and interest penalties for accounting services from the government & accountant.
• Monthly accounting service fees are non-refundable. If paid upfront, a partial refund may apply based on the service status.

• Approved in cases of program cancellations by English Wizards, participant unsuitability, or failure to provide promised services.
• Support services are refundable if canceled prior to fulfillment.
• All standard transaction & currency conversion fees, as well as time spent for any service, will always be factored in and considered.

• Deducted based on resources expended by English Wizards, or if an accounting service has partially begun.

• Refund requests must be made in writing and follow the outlined procedures to be eligible.
• All standard transaction & currency conversion fees, as well as time spent for any service, will always be factored in and considered.
• Regardless of the refund amount, if one is granted by English Wizards. It will be processed starting the following calendar month.
• In situations where the standard immigration and program processing time was not adhered to. The refund will commence the month that follows any pathway standard processing time.  These can be reviewed here at any time.