Community Guidelines

English Wizards Platform Standards and Guidelines

These standards apply from your first message with English Wizards and continue after you create an account and use our platform. They apply to all service tiers (including BGI and Small), and to every person or organization interacting with EW, including clients, applicants, partners, schools, employers, contractors, and contributors.

English Wizards operates in a compliance-heavy environment. Immigration and residency timelines are unforgiving. Missing documents, unclear communication, harassment, or misinformation can create real legal and financial risk for you and for others. These guidelines exist to keep cases moving, protect privacy, and maintain a professional platform where people can get clear, realistic guidance.

Key facts (read this even if you skim the rest):

• Reply time: respond to requests that affect your case within 24–48 hours. 72 hours is the maximum unless we agree otherwise in writing. Most of the time we respond within 4 working hours.

• Accuracy: submit complete, truthful, and verifiable information. No altered documents. No “creative” declarations.

• Privacy: do not share other people’s personal details, documents, screenshots, or messages without explicit consent.

• Professional conduct: no harassment, discrimination, threats, or public shaming.

• No solicitation: do not use the EW platform to advertise, recruit, or redirect people to competing services.

Quick navigation

Consumer Transparency and Information Standards

1) Scope and definitions

2) Communication standards and response times

3) Respect, professionalism, and cross-cultural communication

4) Accuracy, misinformation, and responsibility

5) Privacy, confidentiality, and personal data

6) Document integrity and compliance

7) Platform use rules

8) Commercial conduct and conflicts of interest

9) Partner, school, and employer standards

10) Disputes, moderation, and escalation

11) Enforcement and consequences

12) Updates

Consumer Transparency and Information Standards

English Wizards operates within the framework of Polish, European Union, and United States consumer protection and transparency requirements, including the implementation of the EU Omnibus Directive, the principles established under the Digital Services Act, and applicable United States consumer protection standards.

Our approach to trust and transparency is grounded in accuracy, verification, and accountability. We distinguish clearly between verifiable consumer information and unverified online commentary, and we assess all feedback within its appropriate legal, temporal, and factual context.

What Constitutes Valid Consumer Feedback

For feedback or opinions to be considered meaningful consumer information, they must meet basic transparency and reliability criteria. In particular:

• Feedback should relate to a real interaction, service, or engagement.

• The source of the feedback should be identifiable or verifiable in context.

• The timing of the feedback should reasonably reflect current practices, processes, and regulatory conditions.

• Statements presented as factual should be capable of objective verification.

Opinions or statements that lack these characteristics may not accurately reflect present-day operations or standards and should not be treated as reliable consumer guidance.

Anonymous and Unverified Online Commentary

Anonymous, unverifiable, or non-contextualised online statements are common across public platforms. While such content may exist historically, it does not meet current EU standards for consumer information transparency when detached from verification, transaction context, or accountability.

English Wizards does not treat anonymous or unverifiable commentary as evidence of service quality, compliance, or business conduct. This includes content where the identity of the author, the nature of the interaction, or the relevance to current operations cannot be reasonably established.

Historical Context and Recency

Regulatory frameworks, operational processes, and consumer protections evolve over time. Commentary created under earlier conditions may not reflect current legal obligations, service structures, or compliance standards.

Older or historical online material should therefore be assessed with appropriate caution, particularly where it predates regulatory changes, lacks contextual detail, or does not align with present-day transparency requirements. Such material does not necessarily represent current practices or consumer experience.

Our Commitment to Transparency and Accountability

English Wizards prioritizes direct, accountable communication and transparent processes in accordance with applicable European Union and United States consumer protection expectations.

Where questions arise regarding our services or compliance, we encourage engagement through official, traceable communication channels rather than reliance on unverified third-party commentary. This approach aligns with modern consumer protection expectations and supports informed, accurate decision-making.

1) Scope and definitions

• Who must follow these guidelines

  • Clients and applicants: anyone seeking guidance, documentation support, residency pathway help, relocation support, or any EW service.

  • Platform users: anyone with an EW account, regardless of whether they are actively using a paid service.

  • Partners: schools, employers, agencies, accommodation providers, service providers, and any entity that sources leads, recruits, or collaborates through EW.

  • Contributors: anyone posting, commenting, sharing templates, or answering questions within the platform.

  Definitions

  • “EW team” means English Wizards staff and approved contractors operating under EW processes.

  • “Platform” means any EW-run portal, dashboard, group, chat, forum, help center, or ticketing system.

  • “Case” means your active process with EW, including assessments, documentation, filings, and support.

  • “Partner listing” means any role, offer, or opportunity posted or shared through EW channels.

  Important legal note

  • English Wizards is not a law firm. We provide structured guidance and process support. Final decisions are made by government offices and other institutions, not by EW. If you require formal legal representation, you should consult a licensed lawyer to which EW can provide.

2) Communication standards and response times

2.1 Your response time is part of your case

When you use EW, you are expected to respond quickly enough to keep your case viable.

Required standard

• Respond to any request connected to placement, immigration, documentation, contracts, payments, appointments, or official filings within 24–48 hours.

• 72 hours is the maximum delay permitted under our baseline policy unless a different timeline is agreed in writing.

If you cannot reply within 24–48 hours
Send a short status message within that window:

• confirm you received the request

• state when you will deliver the missing item

• state whether anything has changed (travel, illness, lost document, etc.)

Silence creates delays and risk. A 20-second update prevents most escalations.

2.2 What “timely communication” looks like in practice

Do

• keep one topic per message whenever possible

• answer questions directly (yes/no first, then details)

• provide files in the requested format (usually PDF or clear scans)

• use the same thread or ticket for the same issue

• send complete bundles rather than a drip of partial documents

Do not

• send the same question across multiple channels at once

• message multiple staff members separately to “speed it up”

• rely on verbal promises or “I’ll send it later” without a date

• treat government deadlines as flexible

2.3 When EW may pause or close your case

To protect timelines and operational capacity, EW may pause or close a case when:

• you exceed the 72-hour response window without prior notice

• repeated “small” delays create a pattern that blocks progress

• you fail to provide required documents after multiple reminders

• you submit false, altered, or inconsistent information

• communication becomes abusive, threatening, or harassing

2.4 Urgent situations

If something is time-sensitive (for example, a visa expiry, appointment deadline, or an official request with a short turnaround):

• clearly label the message URGENT

• include the exact deadline date

• include the specific action needed

Urgent does not mean “I want it fast.” Urgent means “a concrete deadline creates real consequences.”

3) Respect, professionalism, and cross-cultural communication

• EW is a professional environment involving high-stakes outcomes. You are expected to behave accordingly.

  3.1 Respectful communication

  Not allowed

  • insults, name-calling, mocking, or intimidation

  • discriminatory remarks based on race, nationality, gender, religion, age, disability, orientation, or any protected trait

  • sexually explicit comments, unwanted advances, or harassment

  • threats, coercion, or attempts to pressure staff or other users

  Required

  • communicate with basic respect even in disagreement

  • assume misunderstandings can happen across languages and cultures

  • ask for clarification before escalating

  3.2 Constructive feedback, not public blowups

  We accept critical feedback. We do not accept performative conflict.

  If you have a problem with:

  • a process step

  • a staff interaction

  • a partner listing

  • a platform user’s behavior

  Use the escalation route in Section 10 rather than public attacks, pile-ons, or screenshots posted for leverage.

  3.3 Personal responsibility

  EW can guide you, but we cannot live your timeline for you. You are responsible for:

  • reading instructions sent to you

  • tracking your own deadlines

  • showing up to appointments on time

  • providing accurate information promptly

  • following the compliance boundaries of the process

4) Accuracy, misinformation, and responsibility

• 4.1 No misinformation

  Immigration and compliance topics attract rumors and half-truths. On the platform:

  • do not present guesses as facts

  • do not copy-paste “advice” from random sources as if it is official

  • do not tell others to take illegal shortcuts

  If you share personal experience, label it as personal experience and include context (time, city/voivodeship, nationality, pathway). What was true for one person may be wrong for another.

  4.2 Accuracy in your own case

  You must not:

  • provide false statements about work, income, housing, enrollment, or intent

  • submit altered bank statements, payslips, contracts, or letters

  • ask EW to “make it look better” or “adjust the numbers”

  If you do not have the required proof, the solution is to build a compliant pathway, not to fabricate evidence.

  4.3 Outcome realism

  EW can improve clarity, reduce errors, and guide execution. We cannot guarantee outcomes controlled by:

  • government decisions

  • appointment availability

  • employer behavior

  • third-party processing times

  Any promise of a guaranteed result from any person on the platform should be treated as a red flag.

5) Privacy, confidentiality, and personal data

• 5.1 Protect other people’s information

  Do not share any of the following without explicit consent:

  • addresses, phone numbers, email addresses

  • passport or ID details

  • PESEL numbers, tax identifiers, bank details

  • screenshots of messages, tickets, or private chats

  • documents relating to someone’s immigration or employment case

  5.2 Confidential channels stay confidential

  If a discussion happens in a private channel (direct message, ticket, paid service chat, email, or any restricted area), it stays there unless:

  • all parties consent, or

  • disclosure is required by law, or

  • EW needs to escalate internally for safety, compliance, or fraud prevention

  5.3 Posting in public areas of the platform

  If you ask questions publicly:

  • keep them general

  • remove identifying details

  • do not post document scans

  • do not name individual staff members or case officers

  • do not post “my visa expires in X days, what do I do” without routing it to the EW team directly

  Public threads are not the place for personal case emergencies.

6) Document integrity and compliance

• 6.1 Zero tolerance for fraudulent documentation

  Any attempt to submit or encourage the submission of:

  • forged or altered documents

  • fake stamps, letters, contracts, or bank statements

  • misrepresentation of income, employment, enrollment, or address

  can result in immediate case termination and platform removal.

  6.2 Document quality standards

  To avoid delays:

  • submit clear scans or PDFs (not blurred photos)

  • ensure all pages are included

  • use consistent naming when requested

  • do not crop out critical data (dates, signatures, page numbers)

  If EW requests a correction, it is because incomplete files create rejection risk.

  6.3 Compliance boundaries

  EW staff will not:

  • advise you to break Polish law or EU law

  • advise you to overstay

  • advise you to work illegally

  • provide instructions for deception

  If you request illegal support, the request will be refused and may trigger removal from services.

7) Platform use rules

• 7.1 Account integrity and security

  • one person should use one account

  • do not share logins

  • do not impersonate staff, partners, or other users

  • keep your profile details accurate enough for EW to support you

  7.2 No spam, scraping, or exploitation

  Not allowed:

  • automated scraping of platform content

  • reposting paid materials outside EW

  • reselling EW resources or templates

  • “growth hacking” behavior that floods the platform with low-quality posts

  7.3 Direct messages and boundaries

  Not allowed:

  • unsolicited DMs that pressure, recruit, flirt, sell, or intimidate

  • repeated contact after someone asks you to stop

  • taking a conflict into DMs to avoid moderation

  If someone asks you to stop messaging, stop.

  7.4 Content standards

  Allowed:

  • questions and answers that support legal relocation, documentation, compliance, and practical setup

  • verified tips that are clearly labeled as experience, not official instruction

  • resources that are not copyrighted, or that you have permission to share

  Not allowed:

  • unrelated advertising

  • copied copyrighted material without permission

  • content that encourages illegal activity

  • doxxing, defamation, or personal attacks

8) Commercial conduct and conflicts of interest

• EW is not a marketplace for competing providers.

  8.1 No solicitation or redirection

  On the platform and in EW channels, you may not:

  • advertise private services (including immigration help, accounting, housing brokerage, recruitment, “consulting,” or paid groups)

  • redirect clients, users, or partners away from EW services

  • use EW access to build your own client list

  8.2 Referrals and recommendations

  We understand people ask “who did you use?” The difference is intent.

  Allowed:

  • sharing personal experience when asked, without pressure

  • naming a provider once, without affiliate behavior, without repetitive promotion

  Not allowed:

  • recurring promotion

  • affiliate links or tracked codes (unless explicitly approved by EW)

  • messaging multiple users to pitch a service

  If you want to offer services within the EW ecosystem, you must request approval and follow EW partner rules.

9) Partner, school, and employer standards

• If you are a school, employer, or partner engaging people through EW, these standards apply to you.

  9.1 Accuracy and transparency

  You must be transparent about:

  • location, schedule, and workload

  • contract type and pay structure

  • start date and onboarding steps

  • who pays for what (medical, housing support, relocation costs, document costs)

  • any requirements that affect immigration eligibility

  Misleading listings damage trust and create downstream case failures.

  9.2 Fair treatment and quality of life

  People relocating to Poland often invest significant savings and accept risk to move legally. Roles and offers must be structured so a professional can live with dignity.

  As a practical benchmark:

  • offers that force chronic instability (for example, housing costs consistently consuming the majority of net income) tend to fail quickly

  • pushing professionals into student-style living as the default is usually a retention risk

  EW may refuse to promote roles or partners that repeatedly create predictable harm, churn, or reputational risk.

  9.3 Non-discrimination

  Partner listings and hiring behavior must not discriminate on protected traits. Where role-specific requirements exist (for example, language level for a role), they must be job-relevant and stated clearly.

10) Disputes, moderation, and escalation

• 10.1 How to raise an issue

  If you see behavior that violates these guidelines, or you need moderation support:

  • report it to EW admins through the platform reporting route (if available), or

  • email admin@englishwizards.org

  Include:

  • who was involved

  • what happened

  • dates and screenshots only if they do not expose sensitive personal data

  10.2 No public shaming policy

  Do not use public posts to:

  • pressure a resolution

  • “warn” others with incomplete information

  • publish screenshots of private communication

  • name individual staff members in a hostile way

  We will investigate faster and more fairly through proper channels.

  10.3 Mediation

  If a disagreement escalates between:

  • two users

  • a user and a partner

  • a client and a school/employer

  • a client and EW staff

  EW may offer moderation and process clarification. If behavior becomes abusive or unsafe, we may limit contact channels or end service.

11) Enforcement and consequences

• EW enforces these standards to protect legal timelines, user safety, and platform integrity.

  Possible actions include:

  • a reminder or clarification request

  • a warning and behavior requirement

  • temporary restrictions (posting limits, messaging limits)

  • case pause or case closure

  • suspension or removal from the platform

  • termination of service relationships

  Severe violations (for example, fraud, threats, doxxing, harassment) can trigger immediate removal without warning.

  Where required by law, EW may preserve records and cooperate with lawful requests from authorities.

12) Updates

These guidelines may be updated as EW evolves and as legal and operational realities change. Continued use of the platform after an update means you agree to the latest version.

If you have improvement suggestions, send them to admin@englishwizards.org.